Pop77 Privacy Policy – Member Data Protection & Privacy

01 Privacy Policy Introduction & Scope

Pop77 deeply values the privacy of every individual who interacts with our platform. As an online casino platform operating in the Malaysian market, we understand the trust you place in us when sharing personal information during the registration process and use of our services.

This Privacy Policy outlines in detail:

• The types of information we collect from members and visitors
• The purpose and manner in which that information is used
• Parties that may receive access to your information
• Security measures we take to protect your data
• Your rights as a data subject and how to exercise them
• How to contact us regarding privacy matters

This policy applies to all information collected through the pop77 website, the official pop77 mobile app, communications via email, Live Chat and other support channels, as well as all services provided by pop77.

02 Information We Collect

Pop77 collects various types of information for different purposes to provide and improve services for members. The following are the main categories of information we collect:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as political views, religious beliefs, or sexual orientation.

03 How We Use Your Information

Information collected by pop77 is used solely for legitimate purposes directly related to delivering a high-quality online casino service. The following are the primary purposes for data use:

• Account management: To create, verify, and maintain your member account, including the KYC process required for platform security.
• Transaction processing: To process deposits, withdrawals, and all financial transactions accurately and securely via supported payment methods.
• Platform security: To identify and prevent fraud, money laundering, unauthorized access, and platform abuse.
• Customer support: To provide technical assistance, respond to inquiries, and resolve member complaints promptly and effectively.
• Service communications: To send important notifications related to your account, transactions, policy changes, and security updates.
• Relevant marketing: To deliver promotional offers, bonuses, and information about new games that may interest you — only if you have consented to receive such communications.
• Platform improvements: To analyze usage patterns in order to understand member needs and continuously improve the user experience on the pop77 platform.
• Legal compliance: To comply with applicable legal and regulatory obligations, including reporting requirements to the relevant authorities.

04 Information Sharing & Disclosure

Pop77 does not sell, rent, or trade member personal information to any third party for commercial purposes. However, in certain limited situations, we may need to share your information with the following parties:

• Payment service providers: Transaction information is shared with trusted payment processors to facilitate smooth processing of deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game software providers: Basic game data is shared with third-party software providers that supply slot games, live casino games, and other games on our platform.
• Analytics providers: Anonymised and aggregated usage data is shared with analytics platforms to help us understand and improve the platform.
• Legal authority: pop77 will disclose required information to government authorities, law enforcement agencies, or regulatory bodies when lawfully required by law or court order.
• Fraud prevention: Certain information may be shared with dedicated security partners for the purpose of identifying and preventing fraudulent activity that compromises the safety of the platform and other members.

All third parties granted access to pop77 member data are required to comply with data security standards equal to or higher than those we apply ourselves. We are not responsible for the privacy practices of third parties whose links or services appear outside the official pop77 platform.

05 Cookies & Tracking Technologies

The pop77 platform uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and analyze platform usage patterns. The following are the types of cookies we use:

• Essential cookies (required): Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Preference cookies: To save your personal settings such as language preference, display theme, and game preferences so you do not need to reconfigure them each time you log in.
• Analytics cookies: To gather statistical data on how members use the platform, helping us understand the most frequently visited pages and improve overall navigation.
• Marketing cookies: Used to display relevant ads and promotions to you based on your interests and activity on the platform. You may opt out of these cookies via your browser settings.

You can manage cookie settings through your internet browser. Most modern browsers allow you to view, manage, and delete stored cookies. Please note that disabling certain cookies may affect the functionality and user experience of the pop77 platform.

06 Data Security & Protection

Pop77 invests seriously in cybersecurity infrastructure to ensure that members' personal and financial information remains consistently protected. The key security measures we implement include:

• 256-bit SSL encryption: All data transmitted between your device and pop77 servers is protected with the highest level of encryption, ensuring no third party can intercept or read your information in transit.
• Two-factor authentication (2FA): Members are encouraged and able to activate 2FA for an additional layer of security during login, providing protection even if your password is compromised.
• Continuous monitoring: Our security threat monitoring system operates around the clock, identifying and responding to suspicious activity in real time.
• Internal access controls: Only pop77 staff who require access to specific information to carry out their duties are permitted to do so. All access is logged and audited on a regular basis.
• Regular security testing: pop77 conducts regular penetration testing and security audits by independent parties to ensure there are no vulnerabilities in our systems.
• Data backup: Member data is automatically and regularly backed up to a separate, secure location to ensure service continuity even in the event of technical disruption.

While we take all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. In the event of any data security breach affecting member personal information, pop77 is committed to notifying affected parties in a timely manner and taking immediate remedial action.

07 Data Retention Period

Pop77 retains member personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for the duration your account is active at pop77 and for a reasonable period after the account is closed.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering (AML) legal requirements.
• Security logs: Retained for 2 years for the purpose of security incident investigation and fraud prevention.
• Communication data: Customer support interaction records are retained for 3 years for reference and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent to receive marketing communications.

When the retention period expires and there is no legal requirement to retain the data, pop77 will delete or anonymise your personal information in a secure and irreversible manner.

08 Your Rights as a Data Subject

As a pop77 member, you have clear and enforceable rights regarding your personal information. pop77 is committed to facilitating the exercise of these rights:

To exercise any of the above rights, please contact our privacy team via Live Chat or email at [email protected]. We will respond within 30 business days from the date your request is received.

09 Children's Privacy

Pop77 is a platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal information from individuals under 18 years of age.

All prospective members are required to verify their age during registration, and pop77 reserves the right to request official proof of age documents at any time. If we find that personal information of a minor has been inadvertently collected, we will take immediate steps to delete that information and close the relevant account.

If you believe we may hold information about a minor, please contact us immediately at [email protected].

10 Privacy Policy Amendments & Contact Us

Pop77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Members will be notified of any significant amendments via:

• Email notifications sent to the member's registered address
• A clear notice on the main page of the pop77 platform
• Update the "Last Updated" date at the top of this document

Continued use of the pop77 platform after any amendments take effect will be considered acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.